Penang Government Portal for Enquiries and Complaints

I would like to share with you all my experiences using the Penang Gov't portal for the public to direct their enquiries and complaints with regards to anything, e.g. traffic, noise, bad services,...etc. So far,  since started using it, I find that they do followup  on your enquiries,  and respond to you fairly quickly.
The website is http://epintas.penang.gov.my/ .   Below are some pictorial examples taken from the website. You need to register yourself before you use it.